Shipping & Delivery

We ship our products to all countries within the European Union (EU). Our shipping and delivery policy is designed to ensure that your orders are delivered to you in the most efficient and timely manner possible.

2. Shipping Options:

We offer standard shipping and express shipping options for all orders. The cost of express shipping varies depending on the destination country and the weight of the package.

3. Delivery Times:

Delivery times vary depending on the shipping option you choose, your location, and the availability of the product you ordered. Standard shipping usually takes between 3 to 7 business days, while express shipping takes between 1 to 3 business days.

Please note that delivery times may be longer during peak holiday seasons, or due to unforeseen circumstances such as weather conditions or natural disasters.

4. Shipping Confirmation:

Once your order has been shipped, you will receive a shipping confirmation email that includes the tracking information for your package. You can use this information to track the status of your delivery.

5.Delivery Confirmation:

Once your order has been delivered, you will receive a delivery confirmation email. If you did not receive this email, please contact our customer service team for assistance.

6. Delivery Address:

Please ensure that you provide us with the correct delivery address when placing your order. We cannot be held responsible for any delays or delivery failures resulting from incorrect or incomplete delivery information.

7. Delivery Restrictions:

We cannot deliver to PO boxes, hotels, or other non-permanent addresses. If you need to have your order delivered to an alternate address, please contact our customer service team for assistance.

8. Shipping Costs:

Shipping costs are calculated based on the weight and destination of your order. The cost of shipping will be displayed at checkout.

9. Returns and Refunds:

If you are not satisfied with your purchase, you can return it for a refund or exchange within 14 days of delivery. Please refer to our Returns and Refunds policy for more information.

10.Customer Service:

If you have any questions or concerns about our shipping and delivery policy, please contact our customer service team for assistance. We are committed to providing our customers with the best possible shopping experience and will do everything we can to ensure that your order is delivered to you in a timely and efficient manner.

11. International Customs and Import Taxes:

Please note that international orders may be subject to customs fees and import taxes, which are levied once the package reaches the destination country. The recipient is responsible for paying these fees, as well as any additional fees that may be imposed by the local customs office. We cannot predict or control these fees, and we cannot be held responsible for any delays or additional costs resulting from customs clearance.

12. Delivery Failures:

In the event that a delivery is unsuccessful due to incorrect or incomplete delivery information, or the recipient's refusal to accept the package, the package may be returned to us. If this occurs, we will contact you to arrange for the re-shipment of the package. Please note that additional shipping charges may apply in these situations.

13. Delivery Damage:

If your package arrives damaged, please contact our customer service team immediately to report the issue. We will work with you to arrange for a replacement or refund, as appropriate.

14. Force Majeure:

We cannot be held responsible for any delays or failures in delivery resulting from events outside of our control, such as natural disasters, strikes, or other unforeseeable circumstances.

15. Acceptance of Terms:

By placing an order with us, you accept and agree to the terms and conditions of our shipping and delivery policy. We reserve the right to make changes to this policy at any time, and any such changes will be posted on our website. If you have any questions or concerns about these terms, please contact our customer service team for assistance.

16. Delivery to Multiple Addresses:

We do not currently offer the option to deliver a single order to multiple addresses. If you wish to send items to multiple addresses, you will need to place a separate order for each delivery address.

17. Order Processing Time:

Once you place an order, we aim to process and ship it within 1-2 business days. However, during peak holiday seasons or promotional periods, processing times may be longer. You will receive an email confirmation once your order has been shipped, along with a tracking number to monitor your delivery.

18. Delivery Carriers:

We use various delivery carriers to ensure timely and reliable delivery of your orders. The carrier used will depend on your location and the shipping option you choose. Once your order has been shipped, you will receive an email confirmation with the carrier's name and tracking number.

19. Delivery delays:

We cannot be held responsible for any delays in delivery caused by circumstances beyond our control, including but not limited to weather conditions, natural disasters, and carrier delays. In the event of a delay, we will do everything we can to keep you informed and to minimize the impact on your delivery.

20. Delivery Signature:

For certain high-value or large items, a signature may be required upon delivery. If you are not available to sign for the package, the carrier may leave a note with instructions on how to arrange for redelivery or pickup.

21. Delivery Errors:

If you receive an incorrect item or if your order is missing items, please contact our customer service team immediately to report the issue. We will work with you to resolve the issue and arrange for a replacement or refund, as appropriate.

We hope that our shipping and delivery policy provides you with the information you need to make an informed purchase from our webshop. If you have any additional questions or concerns, please do not hesitate to contact our customer service team for assistance.